The most overused phrase on CVs is "Responsible for". It describes a duty, not what you did or what happened as a result. Start every bullet with a strong past-tense verb and finish with a result.
Leadership and management
Led • Managed • Supervised • Coordinated • Directed • Mentored • Trained • Delegated • Organized • Oversaw
Example: Led a team of 6 agents and raised quality scores by 12%.
Results and numbers
Increased • Achieved • Exceeded • Generated • Grew • Boosted • Delivered • Won • Doubled • Expanded
Example: Exceeded the annual sales target by 28%.
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Reduced • Improved • Streamlined • Saved • Optimized • Simplified • Cut • Automated • Accelerated • Resolved
Example: Automated weekly reports, saving 10 hours per week.
Building and creating
Built • Created • Designed • Developed • Launched • Established • Introduced • Initiated • Produced • Implemented
Example: Launched a referral program that brought 300 new customers.
Analysis and planning
Analyzed • Evaluated • Assessed • Forecasted • Planned • Researched • Identified • Audited • Measured • Tracked
Example: Analyzed cost centers and identified savings of 8%.
Communication and people
Presented • Negotiated • Persuaded • Advised • Communicated • Collaborated • Partnered • Consulted • Represented • Resolved
Example: Negotiated supplier contracts that cut costs by 12%.
Quick rules
- Past tense for previous jobs, present tense for your current one.
- Do not repeat the same verb more than twice.
- Always finish with a result or number when you can.
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